My 4 year old loves transformers. I thought maybe he was too young to really appreciate them or be able to “transform them” but I was wrong. I bought him one of the level two transformer dudes and he did in 3 minutes what I couldn’t do in 20 after some cursing. There are several things I wanted to bring to your attention as a consumer who will inevitably be buying more of your products for years to come. And just in case you are wondering, I am also a consumer who realizes you probably don’t give a flying flip about what I’m about to say, thus there really is no point in writing this letter… except to post it on my blog for other consumers of your products to read and enthusiastically nod at before heading off to the store to buy more Hasbro products.
First, I found it quite strange that you have put transformers on the market that don’t actually transform. Had I not been really careful to read the very small print at a most inconvenient place on the packaging that said, “this product does not transform” I may have accidentally purchased a product that would have left my son HIGHLY disappointed. Is it strange for me to think it’s strange that you would sell transformers that DO NOT transform??? Strangely, I do not think it is strange for me to expect a product called a transformer to… transform.
But more to my point here… my son does love transformers… and even at 4 years old he can figure it out easily. He can play with them for hours without coming to me for help… or at least I’m fairly certain he would play with them for hours without needing my help IF ALL THE DANG PARTS (I.E. LEGS, ARMS, HEADS AND OTHER APPENDAGES) DIDN’T JUST FALL OFF AT THE SLIGHTEST TUG. Just in case you are wondering, I am SHOUTING AT YOU!!!!!
I would find it rather difficult to believe that no one there at Hasbro* has children. May I ask you to do something for me? Would you go find one of those employees that actually has a child and ask them a question? Ask them, “Do you enjoy the sound of your child whining about how their beloved toy’s arm or leg constantly breaks off?”
My husband played with transformers a child… and lucky for us he saved several of them. Last weekend we gave a box of his old 1980 transformers to our son and let him play with them. Would you believe that after constant toying, manipulating and rough housing… not one piece fell off??? NOT ONE!!!! Yet, just blink at the new version wrong and whoops… there goes an arm. It just goes to show, things are not made with the same care and durability as they used to be. What really ticks me off is that even considering inflation… things are so much more expensive these days. That’s right people… more expensive and more crappy!!!! Aren’t we lucky? How did we turn into a world that thinks this is okay?
I am a Pez collector… I have over 800 of them and you know what – there is even a difference in the making of a Pez dispenser. My old 70’s and 80’s dispensers NEVER lose their heads or get jammed. But these new ones, you take them out of the package and it’s a crap shoot… will it work? How long will it keep its head?? You just don’t know. So what if I only spent a dollar fifty on it… does that give it an excuse to SUCK??? Does buying the less expensive toaster give it the right to short circuit and burn my house down? No people… it doesn’t!!! I shouldn’t have to buy a $150 coffee maker to get one that doesn’t squirt hot water all over my counter!!!!! (By the way, Hasbro*, I realize you are not responsible for Pez… or toasters... or coffee makers.)
Here’s my point, if a company is going to take the time and energy to engineer, manufacture, market, package and sell a product, we as consumers should be able to rely on it period regardless of whether it is a cheaper or more expensive variety. Alas… that is not the world we live in. If it’s a $15 toaster, then we must expect to have burnt toast.
Time changes everything… right? I can’t expect things to stay the same… right? Well, there is one thing I can count on no matter what… God. He is the same today as He was yesterday. He will be the same tomorrow as He was today. He will never get chintzy or try to make an extra buck by selling me worthless or faulty goods. He won’t ever try to sell me a look alike triune God that doesn’t actually have an interchangeable Father, Son and Holy Spirit. His arm won’t fall off if I tug on Him a little too hard. His dispenser won’t ever get jammed and deprive me of what I need most in life… grace. He may allow me some pain or some whine time… but I recognize the bumps in my road are necessary (usually my own fault), and not a result of a lack of attentiveness or caring on His part. With all that said, why should I feel the need to complain about Hasbro*? Perhaps just for fun… to remember that I am just a human who is allowed to get frustrated and that frustration is sometimes the only thing that binds us humans together! Luckily for me, there is no commandment in the Bible that says, “Thou shalt not be sarcastic” or I would be in loads and loads of trouble. I do think I need to just accept today’s commerce as the way it is and move on. I don’t have to like it…. but I must accept it. It’s like the old saying, “would you rather be right, or would you rather be happy?”
Hasbro*, thank you for allowing me to complain. I am thankful to live in a country that allows me that right. And please, do not send me any gift certificates to “make this right” as I don’t need any more toys that fall apart in my house.
Wendy S. Oleston
just a girl recovering from alcoholism with the help of God one day at a time
P.S. How dare you Disney create a Cars die-cast car by the name of “Tow” that is an actual tow truck BUT doesn’t have the type of hook that will tow any thing. And lets just say some tenacious child who is smart enough to know that a tow truck named Tow SHOULD be able to tow other cars decides to try and force the issue… how dare you make it so cheap that the tow breaks right off. I'm just sayin'...
*and any other product production company in the world